When you use Nestap’s services, either via the website or the App, you are trusting us with some of your information. We understand this is a big responsibility on our shoulders and we are always working hard to keep your information safe & secure and give you control over your data. This Privacy Policy section is meant to help you understand what information Nestap collects, why we collect such information, and how you have full control to update, manage, or delete your information.

This Privacy Policy covers the Nestap website at https://nestap.in/, https://api.nestap.in/ as well as our “Nestap Resident, Support and Gate” mobile apps (collectively, “Our Products”). We will maintain your data about Our Products as described in this Privacy Policy. We are processing user data using secure protocol (HTTPS/SSL).

How The Information is Collected

Nestap provides its services through our website and mobile app (will be collectively referred to as “Platforms”). User information is collected via our platforms either directly or indirectly to give a great product and service experience. Direct Information: All personally identifiable information as mentioned in the “Information Nestap Collects” segment is explicitly collected on the platform where users fill in their details and give necessary consent to be contacted or their information to be used by Nestap for serving them better via the platforms. Indirect Information: Information like Ip address, device data, browsing data and other information as detailed in “Information Nestap Collects” is collected while the user is interacting with our platform. The same is collected to make the user experience on our platforms better.

Why The Information is Collected

We use information collected from users to provide our services. The data is collected on Nestap website as per the discretion and inputs given by users. On the mobile app, information is collected as per our agreement with the RWA of societies that act as an extended service provider to all residents within the society. Following are the key services which will require information collected Account set up and administration Personalization of content, business information or user information Periodically communicate with you (like new feature/benefits introduction, feature usage guidance, etc) Data recording and analysis on platforms usage to improve future services (All analysis are done only at an aggregate level and Nestap never accesses or analyze data at user level) Legal obligations and meeting internal audit requirements (Non-guest visitor information) Protect Our Users, Nestap: Information is used to improve safety and reliability of services across platforms. This includes detecting, preventing, and responding to security risks, fraud, or any technical issues which can harm our users or Nestap.